Privacy Policy – Trueform Hardscapes .corp

Trueform Hardscapes (“we,” “our,” “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy applies to www.trueformhardscapes.ca and any related services we offer.

1. Information We Collect

We may collect and process the following categories of personal information:

TypeSpecific DataPurpose / NotesContact & identityFirst name, last name, email address, phone number, mailing addressProvided when you “Get a Quote,” fill our inquiry form, or contact us via website or emailProject & service detailsType of service you’re inquiring about (e.g. driveway, retaining walls, patios), property details, design preferencesHelps us understand and respond to your requestUsage & technical dataIP address, browser type, pages visited, time of visit, cookies / tracking dataTo run and improve the website, analytics, understand visitor behaviorCommunications & correspondenceRecords of emails, messages, or callsTo manage your requests, respond, maintain records

We collect this information when you:

  • Submit an inquiry form or “Get a Quote” form on the website

  • Communicate with us by email, phone, or social media

  • Use or interact with our website (e.g. navigation, analytics)

2. How We Use Your Information

We use your personal information for the following legitimate purposes:

  1. To deliver services / respond to inquiries
    We use your contact and project information to provide quotes, services, follow-up, and project updates.

  2. Communication
    To send you relevant responses, scheduling, billing, or service notifications.

  3. Website operation & improvement
    To operate, maintain, analyze, and optimize the website (e.g. improving features, diagnosing issues).

  4. Marketing & promotion
    With your consent (where required), we may send you promotional materials, updates, offers, or information about new services.

  5. Legal, safety & fraud prevention
    To enforce our rights, comply with legal obligations, prevent misuse or fraud, and protect our business integrity.

3. Sharing & Disclosure of Information

We respect your privacy and do not sell or trade your personal information. We may share your data in limited circumstances:

  • Service providers & subcontractors
    Trusted third parties (e.g. web hosting, email services, contractors helping with your project) may process data on our behalf. We require them to protect your data and only use it for specified purposes.

  • Legal & regulatory authorities
    If required by law or court order, or to protect rights, safety, or property.

  • Business transfers
    In case of business reorganization, merger, or sale, personal information may be among assets transferred, under confidentiality obligations to protect your data.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to collect usage data and facilitate website functionality.

  • Cookies: small data files stored on your device

  • Analytics tools: help us understand site traffic and user behavior

You may disable cookies through your browser settings, but certain website features may not function properly without them.

5. Data Security & Retention

  • We implement reasonable technical and organizational measures (e.g. encryption, access controls) to protect personal data from unauthorized access, alteration, or destruction.

  • While we strive to protect your information, no system is 100% secure.

  • We retain personal data only as long as needed to fulfill the purposes in this policy or comply with legal and contract requirements.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you

  • Correction: Request updates or corrections to your data

  • Deletion: Ask us to delete your personal data (subject to legal or contractual constraints)

  • Objection / Restriction: Object to or restrict certain processing

  • Withdrawal of consent: If you consented to certain uses (e.g. marketing), you may withdraw consent any time

To exercise these rights, contact us using the details below. We will respond within applicable legal timelines.

7. Third-Party Links & External Sites

Our website may include links to external third-party websites (e.g. social media, suppliers). We are not responsible for their privacy practices or content. Visiting those sites is at your own risk.

8. Children & Minors

Our services and website are not intended for use by children under the age of majority. We do not knowingly collect personal information from minors. If you believe we have collected such information, please contact us to request deletion.

9. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. When we do, we will:

  • Update the “Last updated” date

  • Post changes on this page

  • Where required by law, notify you by email or website pop-up

Your continued use of our site or services following changes indicates your acceptance of the revised policy.